Thank you for the welcome back, Janny!
Part of the problem, as I see it, is that there are not many bookstores left. That is one of my main peeves about the internet era, that so many brick and mortar stores are going under. I used to LOVE to go to a bookstore, and browse for hours on end. I would have a book in mind that I would want to purchase, and did, but there were also gems hidden in plain sight that I would not have found had I not had the time to wander around and pick books up and check the back cover.
LOL, it is the main reason, when I worked in a bookstore myself in 1997, that I rarely went home with a paycheck.
I can’t say that it is ALL publishers, but many of them really need to take a look at their business model and pull their heads out. They need to do more to PARTNER with their authors, and publicize the work of their authors. Perhaps have a division within their company that would interact with fans of that author’s work(s).
After all, they make their money selling the works of authors. It’s not good practice to disengage with either the authors of the works, or the buyers.
Since my preferred method of buying books is becoming more and more scarce - the loss of bookstores - I am stuck dealing with a frustrating online experience. Sometimes, the details of the books are either absent altogether, or look like it was written by illiterates.
A brief description, much like the back cover of a novel, telling the potential buyer what the book is all about to whet the appetite would be nice. Also, it would be good to know exactly what edition the buyer is looking at - is it hardbound? Trade paperback? Mass market paperback?
There also needs to be moderation of the comments sections, though I understand that would be a herculean task.
A genuine issue, such as missing pages, is something that should be brought to the attention of the publisher, who can correct the issue, rather than dragging down the book’s rating, and potentially making it unpalatable to a new buyer. “I loved the book otherwise, but I am giving it only one star, because of the issue of missing pages.” Hardly the author’s fault, and the book should not suffer because of it.